Payment and review
Card orders move to fraud review after provider confirmation. ACH and bank-transfer orders never ship while pending; inventory remains reserved only for the published reservation window.
RECOMMENDED DRAFT · NOT YET ACTIVE
Shipping and returns without surprises.
The launch proposal is tracked ground delivery, full-value insurance, adult signature and a 30-day return-request window. Tomek, the carrier and US counsel must approve the final promise, fees and eligible destinations before checkout opens.
Dispatch promise
Recommended launch promise: hand the order to the carrier within two business days after cleared payment and review. If that cannot be met, send a delay notice with a new date and a cancel-for-refund choice.
Protected delivery
Use tracked ground service, insure to the full order value and require an adult signature for every phone. Do not redirect a parcel or change its address after carrier acceptance.
Lithium-battery handling
Pre-owned phones require carrier-approved lithium-battery packaging and ground-only handling where required. Swollen, damaged, defective or recalled batteries enter a separate hazardous-material workflow and are not mailed as ordinary returns.
Delivery exception
Ask the customer to preserve packaging and report visible transit damage within 48 hours. The internal team opens the carrier claim; this reporting target does not remove rights that cannot legally be limited.
RETURN PROPOSAL
From authorization to refund.
30-day request window
Recommended draft: the customer may request a return within 30 calendar days after recorded delivery. The final active policy must state whether buyer-remorse return shipping is deducted.
Safe return authorization
Support verifies the order, records the reason and issues instructions. The customer signs out of Apple ID, disables Find My, removes passcodes and SIM cards, backs up data and follows the approved lithium-battery route.
Inspection on arrival
Record the sealed package, match the SKU and device identifiers, inspect condition and accessories, and photograph any mismatch. Never expose a full IMEI or customer address in ordinary email.
Refund decision
For a defective, damaged-in-transit or materially misdescribed phone, the recommended draft provides a prepaid compliant return and no restocking fee. Buyer-remorse fees and deduction rules require written owner and legal approval.
Refund timing
Approve or escalate within two business days after return inspection, then refund to the original method. Tell the customer that bank posting time is controlled by the payment provider and bank.